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mIVRS-Interactive Voice Resoponse System

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What is mIVRS

In telephony interactive voice response or IVR is a phone technology. The IVR system can respond to pre-recorded or dynamic generated audio to further direct callers on how to proceed. IVR systems can be used to control almost any function where the interface can be broken to a series of simple menu choices. Once constructed IVR systems generally scale well to handle large call volumes.
m-Interactive Voice Response System hugely reduce customer call handling costs, and can be introduced into your company environment in a number of ways also integrating with mobile SMS to reach your potential users much faster.

Who can use this software?

There is no limit to its applications, it is all about your creative thoughts and ideas to make this fit in your industry... Just few of them are below

  • Advertising Services
  • Business To Business
  • Schools
  • Insurance Industry
  • Civil Emergency Alerts
  • Communications Service
  • Community Service
  • Customer Service
  • Debt Collection
  • Education Services
  • Transportation Systems
  • Travel Related Service
  • Mortgage Business
  • Phone Reassurance
  • Political Campaigns
  • Professional Services
  • Publications
  • Real Estate Services
  • Reminder Service
  • Resorts & Conventions
  • Retail Industry
  • Service Bureaus
  • Survey Phone Applications
  • Telecom Sales/Service
  • Entertainment Industry
  • Financial Services
  • Fund Raising
  • Government
  • Health & Fitness
  • Health Care
  • Household Services
  • Human Resources
  • Manufacturing Services
  • Marketing Distribution
  • Voice Recording Applications
  • Utility Services

 

 

 

 

IVR FAQ

When you install the macB IVR it will add desktop icons named "Your Application Name" (Ex:macB CMS). You can run the application by double clicking on the appropriate desktop icon.

It is a Telecom Application which stores large pre-recorded message that supplies information as required or desired by any organisation.It can also take input from caller/user in terms of DTMF, Voice Command. IVR has many application and is used almost in all industries.
Yes, it is a PC based Application. Normally Server Class PCs are used as it has to operate round the clock. It uses special hardware call CTI boards, commonly known as CTI Cards.
Hmm, difficult to explain in a FAQ! Here is the quick explanation! When a caller dials the IVR number, the CTI card handles the telecom signaling, call connection part. IVR Application receives the call, play WAV files, detect DTMF digits or speech recognition, retrieves information as per the DTMF or Speech Command and play the required wav files as per the information.
Our Answer is YES. It can actually replace a telephone operator and it can do much more than that. But using IVR may not be easy for first time users as well as people used to Telephone Operators. So it is recommended that the designing of menu for the IVRS should follow usability guidelines.

Yes. IVR can be divided into many types;

Inbound IVR : Users call the IVR number, so it is called inbound IVR.

Outbound IVR : IVR calls out to the users, so it is call outbound IVR.

OnPremise IVR : IVR system which is installed on the premise to be used exclusively by the company. It was only kind of IV before.

Hosted IVR : With advent of web based applications as well as internet penetetration, it is now possible to host IVR system at remotely. So it is called hosted IVR system..

Yes its supports both analog and digital lines. For digital lines you need a voice card that support the specific protocol provided in the E1/T1 connection. Note: All digital protocols may not be supported by all voice cards.
Yes. Database access is supported via the DB plugin which supports ADO or ODBC.
macB IVR accomplishes tone and pulse detection via the telephony voice device API. If the voice device supports this capability, then macB IVR will support it. Note: Voice Modems do not support pulse detection capability.
All Speech API 5.x engines are supported for Speech Recognition. The ability to dynamically create and load multiple recognition grammars is supported as is the ability to perform speech cut-through on complete recognition of sentence, on recognition of the first word and in presence of speech.
macB IVR supports any telephony compatible Text-to-Speech Engine that supports the Speech API (SAPI 4.x & 5.x) and provides a 16 bit, 8 Khz waveform output. macB IVR has been tested with the Microsoft TTS Engines as well as with the TTS Engines available from Lernout & Hauspie (L&H).
You usually get this error message if you try to run the macB IVR runtime without plugging in the USB dongle. By default, when you install macB IVR, the drivers for the dongle are automatically installed.  In case you have re-installed the Operating System, please re-install the macB IVR also.
At present, macB IVR has a maximum supported limit of 512 phone lines on a single machine. This is an artificial limit imposed primarily for ease of testing the database support, language stability and the load factor. This limit will be increased in the future. If more than 512 phone lines are required to be supported, it is recommended that multiple machines be used.
Drivers are available that support Digital (E1 or T1), SS7, H323 & SIP and Analog voice devices from Eicon, Dialogic and Ai-Logix. Drivers for TAPI, Opal H323 or SIP and Skype are also available. Additional voice devices are being supported on an on-going basis, depending on customer requests and device availability.
Windows 2000, XP,7 and 2003 are the supported platforms. macB IVR will work under Windows 98 & Me with reduced functionality.
Technical queries regarding feature implementations or bugs is available at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and queries related to sales can be posted to This e-mail address is being protected from spambots. You need JavaScript enabled to view it


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